Privacy Policy

1. About Us

Lady Lynsey Jewellery Designs is part of the HAZ UK Limited Group of Companies.

We operate the website www.ladylynsey.co.uk and provide jewellery design, manufacturing and related customer services.

For privacy enquiries, please contact:

Email: info@ladylynsey.co.uk

Telephone: 0121 233 0023

Address:
Elton House
Powell Street
Birmingham
B1 3DH

2. Information We Collect

We may collect personal information when you browse our website, create an account, place an order, contact us or request our services.

This may include:

• Your name and contact details, including email address and telephone number.
• Billing and delivery addresses, including your postcode.
• Information relating to purchases, orders, returns and repairs.
• Details provided when requesting a bespoke jewellery commission.
• Information associated with a registered customer account.
• Your preferences and interests, where voluntarily provided.
• Responses to customer surveys, feedback requests or promotions.
• Technical information relating to your use of our website, including cookies and browsing activity.

We only seek to collect information that is relevant to providing our services or other legitimate business purposes.

3. How We Use Your Information

We use personal information to provide our products and services, respond to enquiries and maintain our customer relationships.

This may include:

• Processing and fulfilling jewellery orders.
• Arranging payment, manufacturing, delivery and returns.
• Managing customer accounts and order histories.
• Providing customer support, warranty assistance and repair services.
• Communicating about bespoke jewellery designs and quotations.
• Maintaining internal business records.
• Improving our website, products and services.
• Responding to customer feedback and enquiries.
• Sending marketing communications where permitted by law.
• Meeting legal, accounting and regulatory obligations.

4. Our Legal Basis for Processing

Under applicable UK data protection legislation, we must have a lawful basis for processing personal information.

Depending on the circumstances, these may include:

• Contractual necessity, where information is needed to process an order or provide a requested service.
• Legal obligations, such as maintaining appropriate financial and transaction records.
• Legitimate interests, such as improving customer service, preventing fraud and maintaining website security, where those interests are not overridden by your rights.
• Consent, where required for particular marketing activities or non-essential cookies.

5. Registered Customer Accounts

Customers who create an online account may be able to access their order history, manage account details and use available customer service features, including the returns portal.

Information associated with your account is used to provide these services and help us manage your purchases and enquiries.

If you wish to request access to, correction of or deletion of your personal information, please contact us.

6. Payments & Third-Party Providers

When you make a purchase, payment information is processed using the payment services offered at checkout.

Depending on the payment method selected, information may be shared with the relevant payment provider for processing payments, verifying transactions and preventing fraud.

Where Klarna or another third-party payment provider is selected, that provider may process personal information in accordance with its own privacy notice and terms.

We recommend reviewing the privacy information provided by your selected payment provider.

7. Marketing Communications

We may occasionally send information about new jewellery designs, collections, promotions and other updates where we have a lawful basis to do so.

Where consent is required, we will only send marketing communications after obtaining that consent.

Where permitted by law, we may also contact existing customers about similar products or services, provided the applicable requirements are met.

You can unsubscribe from marketing emails at any time using the unsubscribe link provided in the message or by contacting us.

Unsubscribing from marketing will not prevent us from sending necessary communications about your orders.

8. Keeping Your Information Secure

We are committed to protecting personal information against unauthorised access, alteration, disclosure or loss.

We use appropriate organisational and technical measures designed to safeguard the information we hold.

Although we take reasonable steps to protect personal information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

9. Cookies & Website Analytics

Our website uses cookies and similar technologies to support essential website functions, remember preferences and understand how visitors use our website.

Cookies are small files stored on your device when you visit a website.

Your Cookie Preferences

When you first visit our website, a cookie consent pop-up allows you to accept cookies or choose which optional cookies you wish to allow.

Essential cookies are necessary for the website to function correctly, including features such as shopping baskets, customer accounts and secure checkout.

Optional cookies, including certain analytics and marketing cookies, are only used where you have provided the necessary consent.

You can also manage or delete cookies through your browser settings, although disabling essential cookies may affect the functionality of the website.

Information about the specific cookies used by our website, including their purposes and durations, should be available through our cookie consent system or a separate Cookie Policy.

10. Sharing Your Information

We only share personal information with trusted service providers where necessary to process orders, arrange payments and deliveries, maintain our website or fulfil legal obligations.

These providers are required to handle personal information appropriately and in accordance with applicable data protection requirements.

These service providers may include:

• Website hosting and ecommerce service providers.
• Payment processing companies.
• Delivery and courier services.
• IT and website support providers.
• Email and communications service providers.
• Professional advisers and regulatory authorities where required.

We do not disclose customer information to unrelated companies for their own marketing purposes unless you have given the necessary permission.

11. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including meeting applicable legal, accounting and regulatory requirements.

Different types of information may be retained for different periods depending on their purpose and applicable legal obligations.

Where information is no longer required, we will take appropriate steps to delete or anonymise it.

12. International Data Transfers

Some service providers may process or store personal information outside the United Kingdom.

Where international transfers occur, we will take appropriate steps to ensure that the information is protected in accordance with applicable data protection requirements.

13. Your Data Protection Rights

Under UK data protection law, you may have the following rights in relation to your personal information:

• The right to request access to the personal information we hold about you.
• The right to request correction of inaccurate or incomplete information.
• The right to request deletion of personal information in certain circumstances.
• The right to request restriction of certain processing activities.
• The right to object to certain uses of your information.
• The right to data portability where applicable.
• The right to withdraw consent where processing is based on consent.

These rights are subject to applicable legal conditions and exceptions.

If you wish to exercise any of these rights, please contact us using the details below.

We will respond within the timescales required by applicable data protection law.

14. Links to Other Websites

Our website may contain links to third-party websites and services.

Once you leave our website, the privacy practices of the external website will apply.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

15. Privacy Concerns & Complaints

If you have any concerns about how your personal information is handled, please contact us in the first instance.

You also have the right to complain to the Information Commissioner's Office (ICO),the UK's data protection regulator.

Further information is available at www.ico.org.uk .

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices or applicable legislation.

Any updated version will be published on this page.