+0(121) 233-0023

Monday to Friday
8.30am to 4.30pm
ladylynseylogo_1.jpg

Returns

We offer a 30 day money back guarantee: if for any reason you are unsatistfied with you Moissanite Jewellery for any reason, you may return it, unworn and in it original packaging, within 30 days of receipt for a full refund or exchange. If you wish to exchange your jewellery for a more expensive or less expensive piece, simple contact us to discuss your requirements. We pride ourselves on producing high quality jewellery and service, however if your jewellery has a non-manufacturing fault, please contact us to discuss repair options before proceeding. Returns address: Moissanite UK Elton House Powell Street Birmingham B1 3DH

Please return your item by Royal Mail special Delivery and enclose a covering letter.  

Personalised items can only be returned if there is a fault and we will be happy to discuss.